Last updated: May 1, 2026
This service is operated by Enavox Corporation d/b/a Citizeo ("Citizeo", "we", "us", or "our"). We respect your right to control your personal data. You may request deletion of your account, discovery answers, uploaded documents, consultation requests, and other personal information associated with your Citizeo account, subject to the exceptions below.
To request deletion of your account and personal information associated with your account, send an email to:
Please send the request from the email address associated with your Citizeo account and include the following:
We may ask for additional information to verify your identity before processing the request. If you only want to stop marketing emails, you can use the unsubscribe link in those emails instead of deleting your account.
Upon verifying and processing your request, we will delete or de-identify personal information we control, including:
Once deletion is complete, your account, discovery history, pathway matches, and uploaded materials may not be recoverable.
If your information has already been shared with a partner firm, immigration professional, or specialist at your request, we will delete the information we control. That third party may retain its own copy under its own privacy policy, professional obligations, and legal requirements. You may need to contact them directly to request deletion from their systems.
In limited circumstances, we may retain certain information as required or permitted by law or for legitimate business purposes, such as:
Deleted data may remain in encrypted backups or disaster-recovery systems for a limited period until those backups are overwritten, but we will not use that data for active service purposes.
We aim to acknowledge requests within 5 business days and complete verified deletion requests within 30 days, unless a longer period is permitted or required by law. If additional time is needed, we will notify you of the reason and expected timeline.
If you have questions about data deletion or your privacy rights, please contact us at privacy@citizeo.com or review our Privacy Policy.